"What impressed me most about Veena is that she took the time upfront to understand my needs, made me write them down, so am clear too and she has an uncanny sense of matching nannies to families. For example, we initially rejected a profile as it didn't sound like the right fit on paper but Veena persuaded us to speak to the candidate and that's the nanny we ended up hiring. Veena diligently lined up backups and ultimately came through for us."